Policies

Appointment Reservations

The best way to reserve an appointment is through our online booking system. A credit card is required to secure all appointments. You do not have to use this card for final payment unless you would like to.

Waiting List

You can add yourself to any of our waitlists on Vagaro by clicking Book Now. Select the days you would like to hear about, and Vagaro will automatically notify you if that time opens up.

Method of Payment

We accept Visa, MasterCard, Discover, American Express, Apple Pay, and Visa or MasterCard debit cards. Please no personal checks or cash.

Cancellation Policy

To keep offering the best possible scheduling options to our clients, we ask for 24 hours notice should you need to cancel, edit, or reschedule your visit. If you cancel or reschedule with less than 24 hours notice, a cancellation fee of 50% per hour booked applies and will be charged to the card on file.

Any appointment not canceled at least one hour before its start time, or any arrival more than 15 minutes late, is considered a no call no show. In the event of a no call no show, the guest is responsible for 100% of the booked service total, and the card on file will be charged on the business day the appointment was scheduled.

Complimentary consultations will be charged a flat $30 fee for a no call no show.

Service Adjustments

We strive to offer our clients the highest level of satisfaction. If you would like an adjustment to your service, you have 7 days to do so with the same stylist, and additional service charges may apply. If you choose to see a different stylist, treat your hair yourself, or visit another stylist or salon, or if it is more than 7 days after the initial service, full service charges will apply for an adjustment. Please note that we do not offer complimentary services as a result of a change of mind or direction with a haircut or color. All service sales are final.

Session Pricing

Our team charges session rates based on their education, experience, specialties, skill, and demand. Rates are all inclusive and gratuity free, with a one hour minimum.

All services are personalized to your desired outcome, but we highly recommend scheduling a consultation beforehand if you are making a big change. Please note that not all stylists perform all services.

Gratuities

The Darling is a gratuity free salon.

Color Lines We Use

We use Wella as our primary color line, along with Whittemore House.

Location

105 West Main Street, Durham, NC 27701, in Historic Downtown Durham.

Parking is available on the street or in a nearby garage.